You have the right to know how your personal data is handled at joya19. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it safe.
Joya19 takes your privacy seriously. This policy explains how we manage your data and what rights you have.
Joya19 is a trusted online betting and sports gaming platform in Bangladesh. Using our services requires you to provide certain personal information. This Privacy Policy explains how that information is collected, where it is stored, who can access it, and how you can request its deletion or correction.
We believe data protection is not just a legal obligation — it is an ethical responsibility toward our users. That is why joya19's Privacy Policy is built on internationally recognized standards.
By using the joya19 website or app, you are considered to have accepted this privacy policy. Alongside this policy, our Terms & Conditions Read them together.
Joya19 collects two types of data — information you provide directly and information collected automatically.
Full name, date of birth, national ID number, passport details (for KYC verification).
Email address, mobile number, current address.
Mobile banking numbers (Mobile Pay/Nagad/Rocket), transaction history, deposit and withdrawal records.
Betting history, favorite sports, win/loss records, and bonus usage details.
Joya19 collects information through the following methods:
Joya19 uses your data solely for the specific purposes listed below and for nothing beyond that:
Your data is never sold to advertisers or third parties. joya19 has never done this and never will.
Joya19 strictly follows a "no data selling" policy. However, certain information may be shared in the limited circumstances outlined below:
We may be required to provide information in response to court orders, investigative agencies, or government regulatory authorities. In such cases, we are legally obligated to comply.
Limited data may be shared with trusted partners for payment processing and technical services. These partners may only use the data for their designated purpose and are bound by our Privacy Policy.
Under AML (Anti-Money Laundering) regulations, reporting suspicious transactions to the relevant authorities is mandatory.
Beyond the obligations stated above, no information is shared with any party without your explicit consent.
Joya19's website and app use cookies — small text files stored in your browser that help improve your overall experience.
You can disable non-essential cookies through your browser settings. However, doing so may affect certain features of the site.
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Financial transactions | 7 Years | AML & Tax Regulations |
| KYC Documents | 5 years | Regulatory Requirement |
| Support Conversations | 3 Years | Dispute Resolution |
| Session logs | 12 Months | Security Monitoring |
| Marketing Consent | Until consent is withdrawn | For marketing purposes |
To delete data beyond what is required by law, email us at support@joya19.biz. Requests are typically processed within 30 days.
As a joya19 user, you have the following rights:
| Rights | Description | How to use |
|---|---|---|
| Right to access | The right to know what information we hold about you. | Email Our Support Team |
| Right to Rectification | The right to correct inaccurate or outdated information. | Profile settings or support |
| Right to Deletion | Request to delete data beyond legal retention requirements. | Email Our Support Team |
| Marketing opt-out | The right to opt out of marketing emails or messages. | Unsubscribe link in the email |
| Data Portability | Your right to download your data. | Submit a Support Request |
To exercise any of your rights support@joya19.biz to send us an email. We typically respond within 30 days after verifying your identity.
Joya19 uses industry-standard technology and practices to protect your data. Our security framework is described below:
In the event of a suspected data breach or security incident, the affected user will be notified immediately and swift action will be taken.
Joya19 services are strictly for users aged 18 and above. We do not knowingly collect data from minors.
If it comes to our attention that a minor has opened an account, that account will be immediately closed and all collected data will be deleted. If you believe an account has been created in your child's name, please contact us at support@joya19.biz right away.
Joya19 may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page.
For significant changes, a notification will be sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
If you do not agree with any changes to this policy, please request account closure and stop using the platform.
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out to us through the following:
Key Features of Our Data Protection
Every transaction and piece of personal data is protected with 256-bit SSL encryption — as secure as your bank.
Joya19 does not sell your data to advertisers or any third parties. That is a core commitment we stand by.
View, update, or request deletion of your data at any time — completely hassle-free.
Joya19 is licensed under an international regulatory body, which means maintaining your privacy is a legal obligation we strictly uphold.
If a security breach or suspicious activity is detected, you will be notified immediately via email or SMS.
Everything is written in plain, straightforward language — no complex legal jargon — so every user can understand it clearly.
What Users Ask Most
Your privacy is fully protected at joya19. Register securely and enjoy the best betting experience in Bangladesh.